01 What happened
SAP has added self-service booking for public cloud Continuous Quality Check (CQC) services to SAP for Me. It replaces the previous ServiceNow case-creation process for these bookings.
02 Key details
- The tool filters services by the customer's purchased solutions and entitlements, then shows a structured form with fields relevant to the selected service.
- After a successful submission, SAP's backend automatically creates a service order and sends it for delivery preparation without manual processing.
- SAP for Me shows open and historical bookings, with status tracking through delivery confirmation and the service result.
- For public cloud CQC, SAP sends an online questionnaire four weeks before delivery if extra input is needed.
03 Why it matters
Booking and service-order tracking are now available in SAP for Me. The capability currently covers only CQC services for public cloud solutions.
04 Who it matters to
SAP customers.
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