01 What happened
At SAP Connect 2026, SAP expanded the six Joule Assistants introduced at SAP Sapphire and introduced new specialized Joule Agents for critical supply chain tasks, including product design, supply chain planning, logistics, asset operations, and business network. These agents automate routine tasks and help organizations respond faster to disruptions. General availability is planned for Q4 2026.
02 Key details
- SAP announced new specialized Joule Agents for supply chain tasks at SAP Connect 2026, expanding beyond six previously introduced Joule Assistants.
- General availability for these new capabilities is planned for Q4 2026.
- Takeda Pharmaceuticals will use the Supply Chain Planning Assistant for AI-detected root cause analysis, while Doehler recovers roughly a third of troubleshooting time with the Logistics Issue Resolution Agent.
- SAP emphasizes building autonomous AI on trust, including understanding AI decisions, defining authorization, enabling human intervention, and ensuring accountability.
03 Why it matters
Supply chain decisions often involve complex interdependencies. Isolated AI automation can create fragmented value. SAP's new Joule Agents operate within the context of SAP Supply Chain Management, enabling coordinated action across domains. This reduces manual exception handling and accelerates decision-making while maintaining human oversight.
04 Who it matters to
Corporate SAP Cloud ERP Private customers.